Apple Business Chat

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Apple Business Chat enables organizations to connect with customers directly using Apple's own iMessage framework. Using Business Chat, customers can get answers to questions, resolve issues and complete transactions on their iPhone, iPad, Mac, and Apple Watch.

With Genesys Intelligent Automation, you can use a chatbot to conduct an Apple Business Chat session, with all the look and feel of an Apple application.

How it works

The following diagram provides a high-level view of how Apple Business Chat works with Genesys Intelligent Automation.

Generally, a customer enters a question, response, or similar information on their iOS device, which sends the message through the Apple Server and Genesys Hub to the Digital Messaging Server. The Routing Server then routes it through the BOT Gateway to Intelligent Automation, which forwards it on to the enterprise. To send a message back to the customer, the enterprise sends a message in a similar route, where Intelligent Automation sends it back to the customer.