Configuring OCS

[NEW]

Outbound Contact is an automated system for creating, modifying, running, and reporting on outbound campaigns for proactive customer contact. Outbound Contact Server (OCS) provides automated dialing and call-progress detection, so that an agent is required only when a customer is connected. OCS also intelligently uses customer data to ensure that campaigns are contacting the right customers, not just a large number of customers.

OCS supports all the dialing modes when using a SIP Server in the SIP Cluster environment. But take note of the following points when configuring OCS in this scenario:

• Only one SIP Server associated with each SIP Cluster switch can be configured in the Connections tab of the OCS Application object. Set the Port ID field of this connection to the T-Controller port TCport.
• Configure a Switch dedicated to Outbound and Communication DN(s).
• For all Trunk Group DNs used by OCS, set the following options in the Annex tab:
  • Set [OCServer].outbound_contact_server to true.
  • Set [TServer].geo-location to the name of the server to which the DN belongs.
  • subscription-id = <Tenant name>
  • request-uri - ?