Configuring Outbound Contact
[Updated]
Outbound Contact Server (OCS) provides automated dialing and call-progress detection, so that an agent is required only when a customer is connected. OCS also intelligently uses customer data to ensure that campaigns are contacting the right customers, not just a large number of customers. OCS supports all the dialing modes when using a SIP Server in the SIP Cluster environment.
Complete the following configuration to enable outbound functionality in your SIP Cluster environment.
- OCS is connected to only one SIP Cluster Node in one data center.
- Follow the standard deployment procedure for deploying OCS.
- Use the VQ Switch to configure Communication DN(s).
- There should be at least 1 Trunk Group DN configured for DC
Configure the OCS application:
Connections tab:
- Add the following connections:
- The primary SIP Server deployed in the same data center (OCS will be connected to TController port)
- The VQ SIP Server deployed in the same data center
- Stat Server deployed in the same data center
Configure Stat Server application: Connections tab:
- Add the following connections:
- The primary SIP Server deployed in the same data center
- The VQ SIP Server deployed in the environment
- In SIP Switches (both) Properties in the General tab, set the T-Server field to None.
Configure Communication DNs
- In the VQ Switch > DNs folder, create a Communication DN(s). At least one Communication DN should be configured in each data center.
- In the Annex tab of the Communication DN, create the default section. In the default section, create the outbound_contact_server option and set it to true.
OCS communicates through a registered Communication DN with the outbound_contact_server option set to true if this Communication DN is configured in the same tenant(?) as the SIP Cluster switch. If there are more than one such Communication DN, OCS communicates through the Communication DN with the lowest DBID.
Configure Trunk Group DNs
- In the SIP Cluster Switch >DNs folder, create a DN of type Trunk Group for each data center.
- In the Annex > OCServer section, set the outbound_contact_server to true.
- In the Annex > TServer section, configure the following configuration options:
| Name | Value | |
|---|---|---|
| contact | ::msml | |
| geo-location | <A string identifying the data center to which this DN belongs> | |
| cpd-capability | mediaserver | |
| make-call-rfc3725-flow | 1 | |
| refer-enabled | false | |
| request-uri | sip:msml@<RM-SRV-FQDN>;gvp-tenant-id=Environment (FQDN of the active-active RM pair resolved in SRV records) | |
| ring-tone-on-make-call | false | |
| subscription-id | Environment |