oneguide Table of Contents Page

Predictive Routing Deployment and Operations

Welcome title: Welcome to the Deployment and Operations Guide
quickStart title: R--Quick Start
newFeatures title: R--New Features Log
preReqs title: System Requirements, Pre-Requisites, and Planning

• envPrereqs title: R--System Requirements and Interoperability
  
• architecture title: R--Architecture and Security
  
• sizing title: Sizing Guide
  
• dataReqs title: R—Prepare Your Data
  

deploy title: Install and Configure Predictive Routing

• cfgJop title: R--Deploy AI Core Services on a Single Host
  
• HA title: R--Deploy in High Availability Environments
  
• cfgAsc title: R--Deploy Agent State Connector
  
• cfgOptions title: R--Configuration Options
  
• GDPR title: Handling Personally Identifiable Information in Compliance with General Data Protection Regulation (EU)
  

routingInt title: Integrate with Genesys Routing

• cfgSubroutines title: Deploy the URS Strategy Subroutines
  

reportingInt does not exist. Click to create reportingInt in draft

• GIMintegration title: Integrate with Genesys Reporting
  

ops title: Operations: Updating, Maintenance, Logging, Troubleshooting

• ASCops title: R--Agent State Connector Monitoring and Logging
  
• Logging title: AI Core Services Monitoring and Logging
  
• startStop title: Start and Stop All GPR Components
  
• troubleshooting title: R—Troubleshooting
  
• backupRestore does not exist. Click to create backupRestore in draft
  
• dbMaintenance title: Database Maintenance
  
• upgrade does not exist. Click to create upgrade in draft
  

dataTheory does not exist. Click to create dataTheory in draft
modelMgmt does not exist. Click to create modelMgmt in draft
modelTesting title: Go In Depth: A/B Model Performance Testing
API does not exist. Click to create API in draft

• apiQuickStart does not exist. Click to create apiQuickStart in draft
  
• authenticate does not exist. Click to create authenticate in draft
  
• statusErrors does not exist. Click to create statusErrors in draft
  
• ratesThresholds does not exist. Click to create ratesThresholds in draft
  
• codeSamples title: Code Samples
  
• endpointMap does not exist. Click to create endpointMap in draft
  
• apiBestPractices does not exist. Click to create apiBestPractices in draft
  

glossary title: GPR Glossary Terms (Internal Use-Not for Publication)