ICON8.1.2 - Diagram Conventions

Database Sizing Recommendations

The Interaction Concentrator 8.1 Database Size Estimator, an interactive Microsoft Excel spreadsheet, helps you estimate the required size of IDB based on details you provide about projected agent activity, outbound activity, ICON server and database settings, and user data.

For additional information, see also the Interaction Concentrator and Genesys Info Mart chapters in the Genesys Hardware Sizing Guide.