Genesys Intelligent Automation Deployment Guide

This document describes the necessary steps to deploy Genesys Intelligent Automation.

Overview

• About Intelligent Automation
• Pure Engage and Pure Connect
• GDPR compliance
• Architecture
• Supported Languages
• Changes in this document

Sizing and Prerequisites

• Hardware sizing
• Software requirements
• IVR requirements
• Standards and protocols
• Pre-installation Checklist

Deployment

• Installing Intelligent Automation
• Integrating Dialog Engine
• Configuring Intelligent Automation