Managing DID Groups with GAX

All procedures begin in the DID Groups Main Page. To get there:

1. Log into Genesys Administrator Extension as a tenant user.
2. Select DID Groups from Configuration > Voice Platform Tile menu.

At the end of each procedure, click Apply to save changes.

You can sort the list view of DID Groups by using the arrowhead symbol in the DID Groups list view header in the top right corner.

Creating a New DID Group

1. Click New.
2. Open the DID Group Details dialog. Specify the following details to create a new DID Group:
   • DID Group Name - Mandatory to specify a unique name of the DID Group to be created.
   • IVR Profile Name - Optional to specify an existing IVR Profile Name for the DID Group.
3. Use the + icon to select the available DIDs, and optionally you can use the quick filter to filter the DIDs in the list to include or exclude by selecting and clearing the box to associate with the newly created DID Group.
4. Click Apply to save the DID Group.

Modifying an Existing DID Group

1. Double click the DID Group to edit.
2. Make the necessary changes to the DID Group.
3. Click Apply to save the changes.

Adding DIDs

1

1. In GAX, navigate to Environment > Tenants > Option.
2. In the gvp-dids section, add the required DIDs.
   • You can add single DID by clicking the Add button.
   • For adding multiple/bulk DIDs, use the More > Import feature and import the bulk DIDs from a .CSV file.

     Note: The CSV file is formatted to contain the columns: Section, Key, and Value.

Adding DIDs to DID group

1

1. After adding DIDs, provision them to DID Groups.
2. In GAX, navigate to Configuration > Voice Platform Tile >DID Groups.
3. In the DID Group Details section, click New.
4. Specify DID Group Name, IVR Profile Name, Available DIDs will show the DIDs which we added in previous steps. User can select the required DID’s from the List.

To adding bulk DIDs to DID groups, use "DID Bulk Operations". The CSV format for bulk operations should be: DID, DID Group, Tenant, IVR Profile Name (Attached CSV[Group_DID.csv] for ref)