New in 8.5.3

{{{{{TMPL8}}} |Release=8.5.3 |Draft= |New=

• Interaction Server
  • A new STANDARD-level log message, 55019, allows you to set an alarm if health counters exceed the threshold values. You can set these threshold values by configuring the following new options in the <settings> section:
    • max-current-request-queue-size
    • max-current-request-queue-wait
    • max-current-clients
    • max-current-tasks
    • max-current-database-requests
    • max-current-interactions-cached
    • max-current-loggers-queue-size

  • Starting from this release, customers can use an ODBC connection for Interaction Server instead of DB Server. See the Migrating to ODBC from DB Server page for more information. LINK WILL WORK POST-RELEASE
• Interaction Server Proxy
  • A new configuration option, hint-media-unavailable, in the section settings that has the following values:
    • If true, Interaction Server Proxy sends notifications to the agent desktop to indicate when the last Interaction Server node that supports a particular media type is offline. Another notification is sent when support of the media type is restored after the affected Interaction Server node is connected again and the agent desktops are silently logged in.
    • If false, Interaction Server Proxy does not send the notifications described above.

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