9.0.004.01

Genesys Intelligent Automation Release Notes

9.x

Genesys Intelligent Automation is part of 9.x starting in 9.0.000.01.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
06/26/18	General	Unavailable				X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Intelligent Automation

Genesys Products

• List of Release Notes

What's New

Important

As of September 25, 2018, this release is no longer available. A critical issue was discovered during testing. If you’ve already downloaded the software, please refer to the Knowledge Article on the Customer Case site.

Resolved Issues

This release contains the following resolved issues:

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WebIVR themes can now be deployed to multiple companies. Previously, themes could only be deployed to one company at a time. (SPCHSTRM-1739)

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Multimodal Visual Optional mode no longer causes an error. (SPCHSTRM-1653)

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The standard visual goodbye prompt is now displayed when a WebIVR session ends. Previously, the prompt was not displayed. (SPCHSTRM-1652)

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When Standard Visual Switch menu mode is set to Visual Mandatory Off, an error is no longer generated and WebIVR terminates gracefully. Previously in this scenario, an error was generated and WebIVR stopped responding. (SPCHSTRM-1651)

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Upgrade Notes

If you are upgrading to 9.0.003.00 or later, and are currently using dynamic CPR prompts, you’ll need to re-upload the prompts, including the prompts mentioned above.

Supported Languages

For a list of languages supported in this release by the various elements of Genesys Intelligent Automation, refer to the Supporting Languages page in the Deployment Guide.