KM8.5.3New

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Dec. 14, 2018

eServices Manager Plug-in for GAX

• You can now create and edit structured messages that use rich links, which show a preview of a URL that contains an inline image or video. Unlike normal URLs, customers can view the media immediately without having to click a "Tap to Load Preview" message.
• You can now use field codes in text-input fields such as Title, Subtitle, and Description in structured messages for Apple Business Chat.

Content Analyzer Plug-in for GAX

• Support for the following operating systems. See the Supported Operating Environment: eServices page for more detailed information and a list of all supported operating systems.
  • Red Hat Enterprise Linux 7
  • Windows Server 2016

Privacy Manager Plug-in for GAX

• Support for the following operating systems. See the Supported Operating Environment: eServices page for more detailed information and a list of all supported operating systems.
  • Red Hat Enterprise Linux 7
  • Windows Server 2016

Training Server

• Support for the following operating systems. See the Supported Operating Environment: eServices page for more detailed information and a list of all supported operating systems.
  • Red Hat Enterprise Linux 7
  • Windows Server 2016

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Important

Starting with release 8.5.3, Knowledge Management is now known as Digital Administration.

Oct. 31, 2018

Classification Server

• Support for Windows Server 2016 operating system. See the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.

Sept. 27, 2018

eServices Manager Plug-in for GAX

• Support for additional types of structured messages (previously known as interactive standard responses) that use Facebook Messenger. eServices Manager can read the configuration of media origin types from Configuration Server and the types of structured messages for Facebook Messenger. See the eServices Manager guide for more information.
• Support for the Windows 2016 operating system. See the Supported Operating Environment: eServices page for more detailed information and a list of all supported operating systems.
• Support for GAX 8.5.290.09 and higher.

  Important

  Your environment must have GAX 8.5.290.09 or higher to deploy this release.

March 15, 2018

eServices Manager Plug-in for GAX

• Support for CentOS Linux 7.
• Support for Apple Business Chat interactive responses. Administrators can create or edit the following interactive responses:
  • Apple Pay
  • Custom Extension (referred to by Apple as Custom Interactive Message or Custom Message Extension)
  • Date Picker
  • List Picker

Sept. 27, 2017

eServices Manager Plug-in for GAX

• Support for Red Hat Enterprise Linux 7.
• Bulk import standard responses using an Excel file (xls/xlsx).
• Support for additional privileges for role-based access.
• Search for specific standard responses, field codes, and screening rules using various options and criteria.

Privacy Manager Plug-in for GAX

• Support for Red Hat Enterprise Linux 7.
• Privacy Manager now supports additional privileges for role-based access.
• Privacy Manager can now export and import privacy rules and regular expressions.

Classification Server

• Support for Red Hat Enterprise Linux 7 and Oracle Linux 7 coupled with Unbreakable Enterprise Kernel Release 4.
• Classification Server can now classify chat transcripts after the interaction has concluded.
• Classification Server Language Detection now detects the following additional languages:
  • Bulgarian
  • Czech
  • Danish
  • Dutch (Netherlands)
  • Finnish
  • Greek
  • Korean
  • Norwegian
  • Polish
  • Romanian
  • Slovakian
  • Swedish
  • Turkish

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