9.0.0New

9.x

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New in 9.0.101.00

• You can now add multiple retry and timeout prompts to Menu, Question, and Recording blocks.
• You can now use TLS v1.2 connections with Genesys servers. Refer to the migration procedure in the Genesys Intelligent Automation Migration Guide for more information.
• Support for Microsoft SQL Server 2016 databases. See the Supported Operating Environment: Genesys Intelligent Automation page for more detailed information and a list of all supported databases.
• Integration Hub processes now allow underscores in their names. Previously, using underscores in names caused an error.

New in 9.0.100.02

• VoiceBots (previously known as Cognitive IVR) uses Google Cloud Speech-to-Text to improve the performance of natural-language interfaces such as Dialog Engine. VoiceBots makes it easier for callers to use spoken natural-language phrases to navigate through a Genesys Intelligent Automation application.

  Important

  The VoiceBots feature is currently part of the Early Adopter Program (EAP). For more information, contact Product Manager Jonathan McKenzie.

• You can now use Personas with the Dynamic Menu builder product, which allows you to configure display labels for digital channels and separate lists of recognition phrases for voice channels.
• Support for Microsoft SQL Server 2017 databases. See the Supported Operating Environment: Genesys Intelligent Automation page for more detailed information and a list of all supported databases.
• The plugin for Bot Gateway Server now calls directly from the Bot Gateway Server driver (on Digital Messaging Server) to the Intelligent Automation VUI Server, bypassing the Intelligent Automation Messaging Server.
• Connections to other Genesys servers (for example, Configuration Server or Interaction Server) now use Genesys ADDP functionality.

New in 9.0.004.01

As of September 25, 2018, this release is no longer available. A critical issue was discovered during testing. If you’ve already downloaded the software, please refer to the Knowledge Article on the Customer Case site.

New in 9.0.003.00

• Genesys Intelligent Automation now supports Apple Business Chat.
• The Hiveoff process can now assign one of two new levels of severity to SNMP traps generated when failing: SEVERITY_MAJOR and SEVERITY_CRITICAL.

New in 9.0.002.00

• Genesys Intelligent Automation is now General Data Protection Requirement (GDPR) compliant.

New in 9.0.001.01

• Genesys Intelligent Automation can now be used in a PureConnect environment.
• You can now specify proxy servers when configuring outbound HTTP/HTTPS requests from a dialog flow or Integration Hub Process.

New in 9.0.000.01

• A user can now see all the call data stored in the database for a particular journey.
• The passwords for the core and reporting databases can now be encrypted, to lessen the risk of unauthorized users accessing the data.
• Genesys Intelligent Automation can now use the Genesys Dialog Engine (in chat sessions only) to accept natural-language responses, making it easier and less error-prone for a user to respond to a prompt. Dialog Engine can also navigate through Genesys Intelligent Automation call flows more efficiently by recognizing information that was already provided by the user in compound responses, and by anticipating what the user wants based on his or her responses.
• Integration Hub (iHub) users can now specify database connections (JDBC Data Source Configurations), and iHub handles the creation and maintenance of database connection pools to allow efficient access to the required data.
• Genesys Intelligent Automation now supports open-source Database Management Systems (DBMS) for its core and reports databases. Currently, the following open-source DBMS are supported:
  • PostgreSQL 10 for the core database only.
  • Elasticsearch 5.6.4 for the reports database only.
• Genesys Intelligent Automation applications that use chat bots can now interact with clients using SMS (Short Message Service) communications.
• Integration Hub processes now come with default success and error response templates.
• You can now click a company name in the Administration > Companies tab to switch to using that company.
• Fuzzy matching in digital channels now include questions that use Grammar Builder.

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