9.0.002.05

Genesys Driver for use with Apple Business Chat Release Notes

9.x

Genesys Driver for use with Apple Business Chat via Hub is part of 9.x starting in 9.0.000.24.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
12/11/18	Update			X		X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Messaging Applications

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• Support for the Windows 2016 operating system. See the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.

• Support for rich links in structured messages.

Resolved Issues

This release contains the following resolved issues:

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The driver now ignores empty alert messages that are sent by Chat Server. Previously, the driver processed these messages and treated them as error messages. (MSGA-1267)

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The driver now sends a notification to the agent if the customer closed the conversation. (MSGA-1135)

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The driver now correctly reconnects to Genesys Hub if the connection is dropped. (MSGA-1134)

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.002.05.