Copyright
All Genesys software is © Copyright 2018 Genesys Cloud Services, Inc. All rights reserved.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys Cloud Services, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions. The following list describes specific third-party code and functionality for this product:
Universal Contact Server
- This product includes software developed by the Apache Software Foundation (http://www.apache.org/).
- This product includes annotations from JCIP under Creative Commons Attribution License.
- Restlet distributed under terms of the Apache Public License 2.0.
- This product includes software under the W3C Software Notice and License Copyright 1994-2002 World Wide Web Consortium, (Massachusetts Institute of Technology, Institut National de Recherche en Informatique et en Automatique, Keio University). All Rights Reserved. http://www.w3.org/Consortium/Legal/.
- This product includes software developed by the OpenSymphony Group (http://www.opensymphony.com/).
- This product includes LibTIFF software developed by Sam Leffler at Silicon Graphics.
- This product includes software developed by Vladimir R. Bossicard as well as other contributors (http://junit-addons.sourceforge.net/).
- This product includes JOTM software from the World Wide Web Consortium and other contributors.
- This product includes software developed by the JDOM Project (http://www.jdom.org/).
- This product includes software developed by the JDOM Project (http://www.jdom.org/).
- This product includes software developed by the Jaxen Project (http://www.jaxen.org/).
- This product includes software developed by Clinton Begin (http://www.ibatis.com/).
- This product includes Hypersonic SQL.
- This product includes software developed by the Visigoth Software Society (http://www.visigoths.org/).
- This product includes Dom4J developed by the Dom4J Project (http://www.dom4j.org).
- JaxB 2.0 RI is distributed under the terms of the Common Development and Distribution License 1.0.
- HK2 is distributed under the terms of the Common Development and Distribution License 1.1.
- Jersey is distributed under the terms of the Common Development and Distribution License 1.1.
- NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Oracle Programs delivered to the United States government subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable license agreement therefor. Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065.
Genesys Data Processing Server
- JaxB 2.0 RI is distributed under terms of the Common Development and Distribution License 1.0.
- HK2 is distributed under terms of the Common Development and Distribution License 1.1.
- Jersey is distributed under terms of the Common Development and Distribution License 1.1.
Genesys Customer Care links:
Licensing:
- Genesys Licensing Guide
- Licensing section of the Genesys Migration Guide
Information on supported hardware and third-party software is here:
Contents
Universal Contact Server 9
Universal Contact Server (UCS) 9 interfaces with a cluster of Cassandra databases that store the following:
- Contact information—Names, addresses, phone numbers
- Context Services profiles and extensions
- Contact history—Previous interactions with this contact
Universal Contact Server 9 falls under the Digital offering for PureEngage.
Please watch this short overview video about
Migration Guide
Use this document to migrate from Universal Contact Server 8.5.2 to 9.1.
Sizing and Hardware Guide
Use this document to size and scale UCS for your requirements.
API Reference Guide - UNDER MAINTENANCE
Use this document for information on Universal Contact Server API methods, parameters, requests and responses.
Genesys Data Processing Server 9.0.0 Deployment Guide
Use this document for information to deploy Genesys Data Processing Server for use with UCS 9.1.
More Release Information
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