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Known Issues and Recommendations

eServices Manager Plug-in for GAX

The Known Issues and Recommendations section is a cumulative list for all 9.0.x releases of eServices Manager Plug-in for GAX. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.


See also Internationalization Issues.



The plugin does not allow you to save an Apple Pay structured message if there is any text in the Supported Countries field.

ID: KM-4511 Found In: 8.5.305.09 Fixed In: 9.0.000.09

The plugin does not perform a validation check on whether imported or copied JSON contains duplicated or invalid properties. You must ensure the JSON does not contain duplicated or invalid properties before it is uploaded.

ID: KM-4291 Found In: 8.5.304.10 Fixed In: 

eServices Manager 8.5.302.02 and higher releases are not compatible with GAX 8.5.260.xx or earlier releases.

ID: KM-3835 Found In: 8.5.302.02 Fixed In: 

User who do not have the View Standard Response privilege can still import Knowledge Management objects.

ID: KM-3805 Found In: 8.5.302.02 Fixed In: 

eServices Manager displays an error if you search for a standard response using the Owner criterion, but the owner you searched for does not already exist in the system.

ID: KM-3552 Found In: 8.5.301.09 Fixed In: 

eServices Manager does not prevent you from creating or updating screening rules that have incorrect pattern syntax. For example, you must not use incorrect pattern syntax that has text before the function, such as abcdefFind("abcdef").

ID: KM-3497 Found In: 8.5.300.09 Fixed In: 

Internationalization Issues

Information in this section is included for international customers. Release numbers in the Found In and Fixed In fields refer to the English (US) release of eServices Manager Plug-in for GAX unless otherwise noted in the issue description.


There are no internationalization issues for this product.


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