What's New in Messaging Applications for 9.1

9.x

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What's New in Messaging Applications for 9.1

March 27, 2019

• Genesys Driver for use with Genesys Hub

  This is the initial release of Genesys Driver for use with Genesys Hub, a component of Genesys Messaging Apps. This release contains the following new features:

  • Support for WhatsApp Highly Structured Messages (also known as Notifications).
  • Support for chat bots (text only).
  • Support for new outbound chat sessions that are initiated by agents.
  • Support for inbound and outbound text, emojis, and images (JPG/JPEG and PNG formats).

• Genesys Hub Plug-in for Workspace Desktop Edition

  This is the initial release of Genesys Hub Plug-in for Workspace Desktop Edition, a component of Genesys Messaging Apps. This release contains the following new features:

  • Agents can send WhatsApp Highly Structured Messages (also known as Notifications) to customers. Refer to the eServices Manager documentation for more information on how to create these standard responses for agents to use.
  • The plugin supports the following features:
    • Attachments (JPEG/JPG and PNG only)
    • Contact and chat history
    • Emojis
    • Receiving inbound text messages
    • Standard Response Library
    • Sending outbound messages to contacts (from history or Contact Directory)
    • Transfer to other agents or conference with another agent
    • Workbins
  • Support for ClickOnce deployment and silent install/uninstall.