Agent Skills

• Overview
• Add/Remove

Display Options

The Skills list shows the Skills that are in your environment.

Important

Skills that are disabled will appear grayed out in the list.

You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order.

To select or de-select multiple objects at once, click Select.

Add or Remove Skills for an Agent

To add or remove skills for an Agent's profile, perform the following actions:

1. In the header, click Configuration.
2. Under the Accounts heading, click Persons.
3. Select the Agent to be modified.
4. Select the Skills tab.
5. Add or Remove skills for this agent.
6. Press Save