Details reports

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Reporting in Genesys Engage cloud.

This page describes reports that contain detailed information about activity in your contact center. Reports in the Details folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Details reports

The following reports are available in the CX Insights > Details folder:

• Agent Details Activity Report
• Agent Group Membership Details Report
• Agent Login-Logout Details Report
• Agent State Details Report
• Interaction Handling Attempt Report
• Interaction Flow Report
• Transfer Detail Report

Related Topics:

• Go back to the complete list of available reports.
• Learn how to generate historical reports.
• Learn how to read and understand reports.
• Learn how to create or customize reports.