9.1.001.07
Genesys Hub Plug-in for Workspace Desktop Edition Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 06/26/19 | General | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
- Agents can now view the videos, audio files, and documents attached in the incoming messages. (MSGA-2112, MSGA-2109, MSGA-1909)
- A new button, Create new session, is added to the WhatsApp Interaction view to allow agents to create a new outbound session even if the current interaction is not yet marked as Done. (MSGA-2064)
- Support for ClickOnce deployment and silent install/uninstall. (MSGA-1944)
- Agents can now view location information in the incoming WhatsApp messages. (MSGA-1911)
- Agents can now send attachments as part of their WhatsApp response messages. (MSGA-1907)
- An agent, for example agent A, can now invite another agent (agent B) to join agent A’s current Apple Business Chat session through a conference. (MSGA-1894)
- An agent can now transfer an Apple Business Chat interaction to another agent. (MSGA-1892)
- Agents can initiate an outbound Apple Business Chat session with a past contact from the My History view. (MSGA-1168)
Resolved Issues
This release contains the following resolved issues:
The plugin no longer delays for up to 30 seconds to display WhatsApp interactions in Workspace Desktop Edition. (MSGA-2146)
Upgrade Notes
No special procedure is required to upgrade to release 9.1.001.07.
Comments or questions about this documentation? Contact us for support!