9.1.000.03

Genesys Driver for use with Apple Business Chat Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
06/26/19	General			X		X

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Releases Info

• List of 9.1.x Releases
• 9.1.x Known Issues

Product Documentation

• Messaging Applications

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• Agents can now initiate an outbound session with their customers. (MSGA-1373)
• The following new configuration options are added:
  • msg-not-delivered
    

    Default Value: "Your message could not be transmitted.\nPlease try again later or call our hotline.\nWe apologize for the inconvenience."
    

    Valid Values: A non-empty string
    

    Changes Take Effect: After restart
    

    Enables users to customize the auto-reply message in case of Genesys Hub outage. (MSGA-1998)

  • inbound-route-by-call
    

    Default Value: An empty string
    

    Valid Values: A valid endpoint
    

    Changes Take Effect: After restart
    

    Specifies the endpoint for outbound chat sessions created by invite-to-chat requests. This endpoint must exist in the Chat Server configuration. Chat Server will use this endpoint to place interactions to an interaction queue. If the option is not configured or empty, the channel does not support invite-to-chat requests.
    For example: inbound-route-by-call = 101:chat_endpoint

  • media-type-chat-by-call
    

    Default Value: applebcsession
    

    Valid Values: Any valid string
    

    Changes Take Effect: After restart
    

    Specifies the media type assigned to interactions that are submitted to Interaction Server by Chat Server created by invite to chat requests (outbound chat sessions).

  • x-hub-pull-reserve-time
    

    Default Value: 10
    

    Valid Values: 1-300
    

    Changes Take Effect: After restart
    

    Specifies how long, in seconds, fetched messages are reserved by Hub.

Resolved Issues

This release contains the following resolved issues:

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An issue that prevented the driver from connecting to Genesys Hub via proxy is fixed. Now, basic authentication over HTTP is supported between Apple Business Chat driver and proxy. (MSGA-2121)

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Upgrade Notes

No special procedure is required to upgrade to release 9.1.000.03.