Testing Genesys Co-browse

Use the following procedures to test that Genesys Co-browse is configured correctly.

Required Components

The following components are required for testing:

• Local Control Agent
• DB Server
• Configuration Server
• Solution Control Server
• Genesys Administrator
• Stat Server
• Universal Routing Server
• Interaction Server
• Chat Server
• Interaction Workspace
• Co-browse Server
• Interaction Workspace Co-browse Plug-in
• Business Process for Chat interactions, all strategies should be activated for the proper Interaction Server Application
• Multimedia Switch, one Place with Chat DN

You must also have at least one agent that can log in and go ready for Chat using the Interaction Workspace Application.