Testing Genesys Co-browse

Use the following procedures to test that Genesys Co-browse is configured correctly.

Required Components

The following components are required for testing:

Local Control Agent
DB Server
Configuration Server
Solution Control Server
Genesys Administrator
Stat Server
Universal Routing Server
Interaction Server
Chat Server
Interaction Workspace
Co-browse Server
Interaction Workspace Co-browse Plug-in
Business Process for Chat interactions, all strategies should be activated for the proper Interaction Server Application
Multimedia Switch, one Place with Chat DN

You must also have at least one agent that can log in and go ready for Chat using the Interaction Workspace Application.

Genesys Framework is running.
Both Universal Contact Server and Interaction Server have connections to Stat Server.
Both Stat Server and Universal Routing Server have connections to Interaction Server.
Chat Server and Interaction Server have each other in their Connections list. Interaction Server has a connection to Chat Server via ESP port.
Co-browse Server is fully configured, see Installation Procedures
Co-browse JavaScript snippet is added to your website.