9.1.001.07
Genesys Hub Plug-in for Workspace Desktop Edition Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 06/26/19 | General | X |
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What's New
This release contains the following new features and enhancements:
- Support for WhatsApp inbound and outbound videos (mp4), audio files (amr, mp3, aac, m4a, ogg, opus, oga), and documents (pdf, doc, docx, ppt, pptx, xls, xlsx). (MSGA-2112, MSGA-2109, MSGA-1909, MSGA-1907)
- A new button, Create new session, is added to the WhatsApp and Apple Business Chat Interaction view to allow agents to create a new outbound session when the current session is disconnected. (MSGA-2064, MSGA-2036)
- Agents can now view location information in the incoming WhatsApp messages. (MSGA-1911)
- An agent, for example agent A, can now invite another agent (agent B) to join agent A’s current Apple Business Chat session through a conference. (MSGA-1894)
- An agent can now transfer an Apple Business Chat interaction to another agent. (MSGA-1892)
- Agents can initiate an outbound Apple Business Chat session with a past contact from the My History view. (MSGA-1168)
Resolved Issues
This release contains the following resolved issues:
The plugin no longer delays for up to 30 seconds while displaying WhatsApp interactions in Workspace Desktop Edition. (MSGA-2146)
The plugin no longer displays an error message if an agent uses a standard response that includes plain text and HTML (and/or binary attachments). (MSGA-2044)
Reduced memory consumption by the plugin when agents handle multiple Apple Business Chat (ABC) or WhatsApp sessions simultaneously, is implemented. Previously, WDE encountered out of memory errors when agents handled multiple ABC or WhatsApp sessions. (MSGA-1956, MSGA-1897)
Upgrade Notes
Starting with release 9.1.001.07, Apple Business Chat Plug-in for Workspace Desktop Edition is no longer a separate component. All its functionality is now available in Genesys Hub Plug-in for Workspace Desktop Edition. Follow the standard deployment procedure for Genesys Hub Plug-in for Workspace Desktop Edition.