Roles Based Access Controls

When creating CX Contact users, the following 5 roles are assigned to one or more access groups and each role is assigned one or more privilege (see tables below).

CX Contact Roles

CX Contact Role Name	Assigned to Access Group(s)
CXContact Administrators	CXContact Administrators Super Administrators Administrators Provisioning MACD Administrators <Tenant name> Administrators
CXContact Analytics	CXContact Analytics
CXContact Data	CXContact Data
CXContact Supervisors	CXContact Supervisors <Tenant name> Supervisors
CXContact Users	CXContact Users Read Only

Detailed Privileges per Role

• - Allowed (option is present with value "1" in the Annex of the Role object)
• - Denied (options is not present in the Annex of the Role object)

Privilege	Comment	CX Contact Administrators	CX Contact Supervisors	CX Contact Users	CX Contact Analytics	CX Contact Data
CXContact.SessionProfiles.canCreate
CXContact.SessionProfiles.canRead
CXContact.SessionProfiles.canUpdate
CXContact.SessionProfiles.canDelete
CXContact.DialingProfiles.canCreate
CXContact.DialingProfiles.canRead
CXContact.DialingProfiles.canUpdate
CXContact.DialingProfiles.canDelete
CXContact.CampaignTemplates.canCreate
CXContact.CampaignTemplates.canRead
CXContact.CampaignTemplates.canUpdate
CXContact.CampaignTemplates.canDelete
CXContact.CampaignGroups.canCreate
CXContact.CampaignGroups.canRead
CXContact.CampaignGroups.canUpdate
CXContact.CampaignGroups.canDelete
CXContact.CampaignGroups.canExecute
CXContact.ContactLists.canCreate
CXContact.ContactLists.canRead
CXContact.ContactLists.canUpdate
CXContact.ContactLists.canDelete
CXContact.ContactLists.Search.canExecute
CXContact.SuppressionLists.canCreate
CXContact.SuppressionLists.canRead
CXContact.SuppressionLists.canUpdate
CXContact.SuppressionLists.canDelete
CXContact.SuppressionLists.Search.canExecute
CXContact.SelectionRules.canCreate
CXContact.SelectionRules.canRead
CXContact.SelectionRules.canUpdate
CXContact.SelectionRules.canDelete
CXContact.UploadRules.canCreate
CXContact.UploadRules.canRead
CXContact.UploadRules.canUpdate
CXContact.UploadRules.canDelete
CXContact.FilteringRules.canCreate
CXContact.FilteringRules.canRead
CXContact.FilteringRules.canUpdate
CXContact.FilteringRules.canDelete
CXContact.AutomationJobs.canCreate
CXContact.AutomationJobs.canRead
CXContact.AutomationJobs.canUpdate
CXContact.AutomationJobs.canDelete
CXContact.AutomationJobs.canExecute
CXContact.SpecificationFiles.canCreate
CXContact.SpecificationFiles.canRead
CXContact.SpecificationFiles.canUpdate
CXContact.SpecificationFiles.canDelete
CXContact.DataMappings.canCreate
CXContact.DataMappings.canRead
CXContact.DataMappings.canUpdate
CXContact.DataMappings.canDelete
CXContact.Labels.canCreate
CXContact.Labels.canRead
CXContact.Labels.canUpdate
CXContact.Labels.canDelete
CXContact.Compliance.AttemptRules.canCreate
CXContact.Compliance.AttemptRules.canRead
CXContact.Compliance.AttemptRules.canUpdate
CXContact.Compliance.AttemptRules.canDelete
CXContact.Compliance.CustomTZMap.canCreate
CXContact.Compliance.CustomTZMapcanRead
CXContact.Compliance.CustomTZMapcanUpdate
CXContact.Compliance.CustomTZMap.canDelete
CXContact.Compliance.LocationRules.canCreate
CXContact.Compliance.LocationRules.canRead
CXContact.Compliance.LocationRules.canUpdate
CXContact.Compliance.LocationRules.canDelete
CXContact.Compliance.ContactTimes.canCreate
CXContact.Compliance.ContactTimes.canRead
CXContact.Compliance.ContactTimes.canUpdate
CXContact.Compliance.ContactTimes.canDelete
CXContact.Compliance.ContactDates.canCreate
CXContact.Compliance.ContactDates.canRead
CXContact.Compliance.ContactDates.canUpdate
CXContact.Compliance.ContactDates.canDelete
CXContact.Compliance.CustomRules.canCreate
CXContact.Compliance.CustomRules.canRead
CXContact.Compliance.CustomRules.canUpdate
CXContact.Compliance.CustomRules.canDelete
CXContact.Analytics.canCreate
CXContact.Analytics.canRead
CXContact.Analytics.canUpdate
CXContact.Analytics.canDelete
CXContact.Settings.canCreate
CXContact.Settings.canRead
CXContact.Settings.canUpdate
CXContact.Settings.canDelete
CXContact.Schedules.canCreate
CXContact.Schedules.canRead
CXContact.Schedules.canUpdate
CXContact.Schedules.canDelete
CXContact.Schedules.canExecute