Genesys Technical Documentation

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Configuration Options
Find option descriptions for any configuration parameter used in Genesys.

Release Notes
You can now find release notes and advisories for all Genesys products in one location.

System Guides

• Genesys Supported Operating Environment Reference Guide
• Genesys Interoperability Guide
• Genesys Security Deployment Guide
• Genesys Supported Media Interfaces Reference Manual
• Genesys Events and Models Reference Manual
• More system-level guides.

Finding your product documentation is easy at Genesys Docs. Select your product from the list or browse our offerings to find the document you need.

Recently Released Products

GAX

See Genesys Administrator Extension documentation for release 8.1.4.

Genesys Mobile Services

See Genesys Mobile Services documentation for release 8.1.2.

Genesys Co-Browse

See Genesys Co-Browse documentation for release 8.1.3.

Genesys Info Mart

See Genesys Info Mart documentation for release 8.1.2.

Genesys Rules System

See Genesys Rules documentation for release 8.1.3.

Genesys Voice Platform

See Genesys Voice Platform documentation for release 8.1.7.

eServices

See eServices and Social Media documentation for release 8.1.3.

Interaction Workspace

See Interaction Workspace documentation for release 8.1.4.

Outbound Contact

See Outbound Contact documentation for release 8.1.3.

Quality Management

See Quality Management documentation for release 8.1.5.

SIP Server

See updated SIP Server documentation for release 8.1.1.

Did you know....

The Most-Viewed Product Docs

• SIP Server
• Genesys Voice Platform
• Management Framework
• Reporting
• Interaction Workspace

Most-Used Search Phrases

• Interaction Workspace
• Stat Server
• Composer
• Migration Guide
• Genesys Licensing Guide

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• Commenting
• Release Notes Page