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Published Option
Default Value: 600 (seconds)
Valid Values: Any positive integer
Changes Take Effect: On the next interaction
Warning: If you need to change the value of this option, contact Customer Care to ensure that the value you specify is compatible with your environment.
Defines a timeout value that sets the maximum delay, in seconds, between the moment when URS receives an Event from T-Server and when the IsAgentScoreGood subroutine is called. If the delay is greater than the value set in this option, Predictive Routing considers that the call has waited in the IsAgentScoreGood subroutine for the configured period and routes the call to an agent in the target group without checking value configured in the [default-predictor].score-base-threshold option.
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