Predictive Route DataCfg:default-predictor:threshold-relaxation-step
initial-threshold-timeout
Section: default-predictor
Default Value: 0
Valid Values: (integer) 0 - <max>
Changes Take Effect: On the next interaction processed
Defines a timeout, in seconds, during which the isAgentScoreGood URS callback function uses an initial minimum agent score, defined by the [default-predictor].score-base-threshold option, to match agents to an interaction. After this timeout expires, the minimum score required to allow an agent to handle the interaction is gradually decreased.
threshold-relaxation-timeout
Section: default-predictor
Default Value: 1
Valid Values: (integer) 1 - <max>
Changes Take Effect: On the next interaction processed
This option defines a timeout, in seconds, after which the minimum agent score required for matching an interaction is decreased by the amount defined by the value of the [default-predictor].threshold-relaxation-step option.
initial-threshold-timeout
Section: default-predictor
Default Value: 0
Valid Values: (integer) 0 - <max>
Changes Take Effect: On the next interaction processed
Defines a timeout, in seconds, during which the isAgentScoreGood URS callback function uses an initial minimum agent score, defined by the [default-predictor].score-base-threshold option, to match agents to an interaction. After this timeout expires, the minimum score required to allow an agent to handle the interaction is gradually decreased.
threshold-relaxation-timeout
Section: default-predictor
Default Value: 1
Valid Values: (integer) 1 - <max>
Changes Take Effect: On the next interaction processed
This option defines a timeout, in seconds, after which the minimum agent score required for matching an interaction is decreased by the amount defined by the value of the [default-predictor].threshold-relaxation-step option.
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