Contact History Record Dashboard

The Contact History Record Dashboard contains statistical and contact data about the last call attempt to a specific contact associated with a calling list in a specific campaign group session.

Contact History records can contain data associated with one or more of the following fields:

Field	Type	Description
id	keyword	Identifies the last call made to any device belonging to a contact listed in the Session GUID and calling list.
@timestamp	date	The timestamp at which OCS started processing the device.
@endtime	date	The timestamp at which OCS stopped processing the device.
ccid	keyword	The Contact Center ID.
calluuid	keyword	The call attempt GUID.
campaignName	keyword	The Campaign name.
campaignId	integer
campaignGroupName	keyword	The campaign group name.
campaignGroupId	integer
campaignTemplateName	keyword	The campaign template name.
campaignTemplateId	integer
groupName	keyword	The agent's group name.
timezoneNameCME	keyword	The name of the CME timezone.
timezoneName	keyword	The name of the JAVA timezone.
timezoneOffset	keyword	The timezone offset.
groupId	integer
blockingRuleName	keyword
blockingRuleId	integer
listName	keyword	The Calling list name.
listId	integer	The Calling list ID in the database.
successful	keyword	The call attempt result [false, true].
recordId	integer
clientId	keyword
chainId	integer
chainN	integer
contact_info	keyword	The device's phone number.
contact_info_type	keyword	The Common library enum (GctiContactType) based on the cd_device_index. For example, ['No Contact Type', 'Home Phone', 'Direct Business Phone', ...].
contact_id	integer	A composite property used to identify a contact in the calling list. For example, listid.chainId.
duration	integer	The processing duration.
durationCall	integer	The call duration.
timeDialing	integer	The dialing timestamp.
timeClientRinging	integer	The timestamp of when the client number rang.
callTime	integer	The timestamp of when the call started.
callResult	integer	The call result.
optimizationGoal	integer	Indicates the highest allowable percentage of proactively triggered interactions that can be closed by visitors prior to an agent joining the session.
optimizationMethod	keyword	The OCS optimization method.
recordType	keyword	The type of chain (enum is GctiRecordType).
recordStatus	keyword	The status of the record in the State machine (enum is GctiRecordType). The default value is Ready.
VoiceTransferDestination	integer	The GSW Queue name.
deviceCountryCode	keyword
countryCode	keyword	The phone number's country code.
ClientCountryCode	keyword	The client's country code.
deviceAreaCode	keyword
areaCode	keyword	The phone number's area code.
deviceStateCode	keyword
deviceTimezone	keyword
deviceMask	integer
postalCode	keyword	The postal code.
disposition	keyword	Indicates whether or not GSW_BLOCKING_RULE is available. If it is available the value is Blocked. If is is not available GSW_HIST_SEQUENCE_NUM == 0 and the value is Unknown or Called.
sessionuuid	integer	The Session GUID of the currently active or running campaign group.
userData	keyword	Includes all of the information received from OCS in a History HTTP POST. The information does not start with GSW_.
reason	keyword
customFields	object
timestamp_iso8601	date

Related Topics

• Configure a Dashboard
• Configure a Dashboard Row
• Create an Analytics Dashboard Panel