9.0.015.11

Widgets Release Notes

9.x

Release Date	Release Type	Restrictions
11/29/19	Update

Widgets is platform-independent software.You can deploy the installation package on any operating system that Widgets supports.

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Widgets

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• The new Offers Widget is now redesigned and available with the Engage plugin, which supports multiple layouts and rendering options. (CXW-2423)
• The WebChat Widget now shows the PushURL message as a clickable URL that is sent from Agent Workspace Web Edition. Previously, when using the WebChat Widget with PureEngage V3 API, PushURL messages were not shown. (CXW-2679)
• The WebChat Widget now avoids making duplicate start chat requests when starting a new chat session. Previously, multiple start chat API requests were made when opening WebChat in lazy load mode, along with autosubmit. (CXW-2673)
• Active WebChat sessions are now supported across multiple browser tabs at the same time. Previously, when using the WebChat Widget with PureEngage V3 API, opening the same WebChat session in a new browser tab resulted in some unexpected browser console errors. (CXW-2594)

Resolved Issues

This release contains the following resolved issues:

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Callback, and other Widgets, now display correctly on mobile devices. Previously, while a Widget was opened and minimized on a mobile device, opening a new Widget didn't display anything. (CXW-2680)

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.015.11.