Gplus Adapter for Microsoft Dynamics 365

Note: The updates listed below might not apply to all environments.

• December 12, 2019
• Known Issues

December 12, 2019

What's New

• Gplus Adapter is embedded in Microsoft Dynamics 365
  • Single pane desktop user experience
  • Support Channel Integration Framework (CIF) V1.0
  • Customer Engagement Applications for Sales and Customer Service
  • Activity history tracking (type = Phone Call)
  • Customizable screen pop

• Agent Status Management - Ready, Not Ready (with Reasons), Logoff, etc.
• Agent Performance Tracker
• Inbound/Outbound Voice
  • Call controls – Make call, Accept, Hold, End Call, Transfer, Conference
  • Inbound toast alert
  • Case Data view
  • Free Seating based on Place (Genesys SIP only)
  • Click-to-call from Dynamics Phone field
    
    

Known Issues

There are currently no Known Issues.