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Published Option
Default Value: 2.0
Valid Values: Float numbers higher than 1.0
Changes Take Effect: On the next interaction
If you set the value of the use-agent-occupancy option to true, and the value of the agent occupancy statistic is lower than the threshold specified in the min-agent-occupancy-threshold option, the ScoreIdealAgent subroutine multiplies the score received for an agent for the current interaction by a coefficient defined by this option. If the resulting adjusted score is higher than the value specified in the max-score option, the adjusted score is set to the value of the max-score option.
Draft Option
Default Value: 2.0
Valid Values: Float numbers higher than 1.0
Changes Take Effect: On the next interaction
If you set the value of the use-agent-occupancy option to true, and the value of the agent occupancy statistic is lower than the threshold specified in the min-agent-occupancy-threshold option, the ScoreIdealAgent subroutine multiplies the score received for an agent for the current interaction by a coefficient defined by this option. If the resulting adjusted score is higher than the value specified in the max-score option, the adjusted score is set to the value of the max-score option.