Release Notes - Genesys PureEngage Cloud (Services Level)
To improve your experience, Genesys PureEngage Cloud has upgraded the following components on the corresponding dates.
| PureEngage Cloud Component | Available Since | Latest Version |
|---|---|---|
| Agent Desktop v8.5 | November 5, 2019 | 8.5.202.67 |
| New Agent Desktop v9 | November 7, 2019 | 9.0.000.55 |
| Agent Setup | November 7, 2019 | 9.0.000.63 |
| PureEngage Cloud APIs | June 6, 2019 | |
| Callback | January 7, 2020 | 9.0.032.04 |
| Cloud Data Download Service | September 27, 2019 | 9.0.002.01 |
| Cloud intelligent Workload Distribution | December 9, 2019 | 9.0.000.35 |
| Co-browse | November 15, 2019 | 9.0.008.00 |
| CRM Gplus Adapters | March 12, 2018 | 8.5.202.23 |
| Gplus Adapter (V.9) for Salesforce Lightning | October 24, 2019 | 9.0.000.33 |
| CX Contact | August 23, 2019 | 9.0.000.15 |
| Designer | June 01, 2018 | 8.5.202.96 |
| New Designer | September 26, 2019 | 9.0.107.06 |
| Developer Console | April 18, 2019 | 9.0.000.32 |
| Digital Channels | January 9, 2020 | 9.0.000.39 |
| Genesys Customer Experience Insights (CX Insights) | December 17, 2019 | 9.0.013.01 |
| Genesys Portal | April 10, 2017 | 8.5.000.17 |
| Genesys Predictive Routing | December 28, 2018 | 9.0.014.00 |
| GVP PaaS | December 21, 2018 | 9.0.0 |
| GVP Reporting | May 8, 2016 | 8.5.151.22 |
| IVR Administration | October 27, 2015 | 8.5.200.83 |
| Outbound | June 12, 2019 | 15.11.0 |
| Platform Administration | October 29, 2017 | 8.5.220.47 |
| Real-Time Reporting | August 18, 2017 | 8.5.106.05 |
| Recording, QM and Interaction Analytics | August 20, 2019 | 8.5.510.27 |
| Screen Recording Service | September 3, 2019 | 8.5.370.63 |
| Genesys Softphone | December 10, 2019 | 9.0.009.05 |
| Genesys Softphone VDI Adapter | November 14, 2019 | 9.0.009.03 |
| WebRTC Media Service | November 07, 2019 | 9.0.000.43 (UPDATE) |
| Genesys Widgets | January 3, 2020 | 9.0.015.19 |
| Workforce Management | January 8, 2020 | 8.5.215.07 |
Customer Care
As always, Genesys Customer Care is available to answer any questions you may have regarding this service event. If you have service issues after the service event, please contact Genesys Customer Care by opening a case in the My Support Portal, http://www.genesys.com/customer-care, or call Genesys Customer Care at:
North America (USA & Canada)
- +506-674-6767 (International)
- +888-369-5555 (Toll-free, N. America only)
Europe, Middle East, Africa
- +44 (0) 127-645-7002 (International)
Asia Pacific
- +61-7-3368-6868 (International)
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