eServices Options Reference

Welcome to the Options Reference for eServices. This document describes the configuration options for the following components of eServices:

• Apple Business Chat Plugin for Workspace Desktop Edition
• Genesys Driver for use with Apple Business Chat via Hub
• BotGatewayServer
• Chat Server
• Chat Server: Resource Access Point for Cassandra
• Classification Server
• Content Analyzer Plug-in for GAX
• Digital Messaging Server
• E-mail Server
• eServices Manager Plug-in for GAX
• Genesys Cloud API Driver for Facebook
• Genesys Cloud API Driver for Twitter
• Genesys Driver for SMS and MMS
• Genesys Driver for use with Genesys Hub
• Genesys Hub Plug-in for use with Workspace Desktop Edition
• Interaction Server
• Interaction Server Proxy
• Knowledge Manager
• Privacy Manager
• SMS Server
• Training Server
• Universal Contact Server
• Universal Contact Server Proxy
• Genesys Driver for use with WeChat
• WeChat Plug-in

Important

Genesys Engage Messaging for WeChat 9.0 entered End of Life (EOL) on April 30, 2020. It enters End of Maintenance on October 31, 2021, and reaches End of Support on April 30, 2022. If you have questions, contact your account representative.

Options for Social Messaging Server are described in a section of the Social Media Solution Guide.

Chapters on the eServices components that are not listed above are under development; refer to the eServices 8.5 Reference Manual for those components.

Important

Descriptions of configuration options provided in this Options Reference are definitive. Refer to the eServices 8.5 Reference Manual only for those eServices components that are not yet covered in the Options Reference.