Release Notes - Genesys PureEngage Cloud (Services Level)
To improve your experience, Genesys PureEngage Cloud has upgraded the following components on the corresponding dates.
| PureEngage Cloud Component | Available Since | Latest Version |
|---|---|---|
| Agent Desktop v8.5 | November 5, 2019 | 8.5.202.67 |
| New Agent Desktop v9 | May 14, 2020 | 9.0.000.68 |
| Agent Setup | May 14, 2020 | 9.0.000.74 |
| PureEngage Cloud APIs | May 14, 2020 | |
| Callback | April 9, 2020 | 9.0.034.43 |
| Cloud Data Download Service | January 16, 2020 | 9.0.003.00 |
| Cloud intelligent Workload Distribution | April 30, 2020 | 9.0.000.47 |
| Co-browse | February 3, 2020 | 9.0.009.01 |
| CRM Gplus Adapters | March 12, 2018 | 8.5.202.23 |
| Gplus Adapter for Microsoft Dynamics 365 | April 02, 2020 | 9.0.002.00 |
| Gplus Adapter for ServiceNow | May 15, 2020 | 9.0.002.00 |
| Gplus Adapter (V.9) for Salesforce Lightning | March 26, 2020 | 9.0.000.47 |
| CX Contact | August 23, 2019 | 9.0.000.15 |
| Designer v8.5 | June 01, 2018 | 8.5.202.96 |
| Designer v9 | May 14, 2020 | 9.0.111.16 |
| Digital Channels | April 30, 2020 | 9.0.000.54 |
| Genesys Customer Experience Insights (CX Insights) | December 17, 2019 | 9.0.013.01 |
| Genesys Portal | April 10, 2017 | 8.5.000.17 |
| Genesys Predictive Engagement | April 8, 2020 | |
| Genesys Predictive Routing | April 23, 2020 | 9.0.016.13 |
| GVP PaaS | December 21, 2018 | 9.0.0 |
| GVP Reporting | May 8, 2016 | 8.5.151.22 |
| IVR Administration | October 27, 2015 | 8.5.200.83 |
| Outbound | June 12, 2019 | 15.11.0 |
| Platform Administration | October 29, 2017 | 8.5.220.47 |
| Real-Time Reporting | August 18, 2017 | 8.5.106.05 |
| Recording, QM and Interaction Analytics | August 20, 2019 | 8.5.510.27 |
| Screen Recording Service | April 24, 2020 | 8.5.370.78 |
| Genesys Softphone | April 30, 2020 | 9.0.011.03 |
| Genesys Softphone VDI Adapter | April 30, 2020 | 9.0.011.03 |
| WebRTC Media Service | January 31, 2020 | 9.0.000.47 |
| Genesys Widgets | March 31, 2020 | 9.0.016.16 |
| Workforce Management | February 14, 2020 | 8.5.215.09 |
Customer Care
As always, Genesys Customer Care is available to answer any questions you may have regarding this service event. If you have service issues after the service event, please contact Genesys Customer Care by opening a case in the My Support Portal, http://www.genesys.com/customer-care, or call Genesys Customer Care at:
North America (USA & Canada)
- +506-674-6767 (International)
- +888-369-5555 (Toll-free, N. America only)
Europe, Middle East, Africa
- +44 (0) 127-645-7002 (International)
Asia Pacific
- +61-7-3368-6868 (International)
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