Genesys Web Services:interaction-workspace:intercommunication-workitem-queue

View in ref guide.

Edit this option          Publish this option          Clear draft content

Published Option

intercommunication.workitem.queue

Default Value: No default value
Valid Values: Name of a valid Script object of type Interaction Queue
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Modified: 9.0.000.65

Specifies the name of the Interaction Queue that is used by the 'routing based' feature for Workitem. The following attached data are added by Worskpace:IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType.

Draft Option

No draft option