Splitting To and CC email recipients

Starting with version 8.5.108.00, E-mail Server supports splitting the To and CC email recipient list and generate an interaction (an individual email message) for each recipient in the list. When a POP client processes an email to the mailbox, E-mail Server copies the same email message into multiple copies based on the recipient list. As a result, one email can generate multiple interactions. All of the copied email messages will have the same message body and headers.

This feature is enabled by setting the copy-message-to-recipients configuration option to true. When a POP client processes an email to the mailbox, the same email is copied into multiple copies based on the recipient list. When the this feature is disabled (copy-message-to-recipients is set to false), E-mail Server creates only one interaction per email and submits that interaction.

Additional configuration options are added to this feature:

• copy-message-with-header - (Optional) to specify the name of the header to be added to the InteractionAttributes for each copy of the inbound email made when the copy-message-to-recipients option is set to true.
• inbound-msg-copy-limit - (Optional) to specify the maximum number of interactions that can be created by copying the same inbound email when the copy-message-to-recipients option is set to true.