WFM Web:Options:ExternalHelp

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Published Option

ExternalHelp

Default Value: " " (string)
Valid Values: A valid URL
Changes Take Effect: Immediately
Dependencies: None
Discontinued: 8.5.218.26

Important

The Documentation Wikicicle is no longer supported.

Specifies the location of Genesys offline documentation.

The default value for the option is empty, unless you are running an offline PDF version of WFM Help. If that case, this field will contain a valid URL that points to the site where the PDF resides. For example: http://<host:port>/<applicationname>.

Use this format, where <host:port> is the hostname and port number of the internal webserver that is hosting the PDF, and <applicationname> is the name of the directory where the PDF resides.

Do not add a backslash (/) at the end of the URL.

Tip

Use this option only if there are corporate restrictions to Internet access in your environment that make the docs.genesys.com website inaccessible to your agents and supervisors, and prevent access to the context-sensitive Workforce Management Web for Supervisors Help and Workforce Management Web for Agents Help.

Draft Option

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