Premier Edition Cloud

Premier Edition Cloud (PEC) architecture leverages the world-class SIP-server with advanced routing features at Genesys’s core and is delivered as an on-demand service. With a cloud-based solution, agent set-up, whether in-office or remote, takes place in minutes. Easily assign and modify skills for agents. Iteratively improve productivity and statistics in real-time by monitoring agent activity and reviewing historical reports.

Important

• Premier Edition Cloud reached end of support. If you have questions, contact your Genesys representative.
• This is the Premier Edition Cloud VCC agent desktop. Are you looking for Workspace Web Edition Agent Desktop? Click these links: Workspace Web Edition 8.5.2 or Workspace Web Edition 9.0.0.