Known Issues and Recommendations
CCPulse+
The Known Issues and Recommendations section is a cumulative list for all 9.0.x releases of CCPulse+. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.
See also Internationalization Issues.
Limitation: You must use Genesys Administrator, not Genesys Administrator Extension (GAX), to create agent roles for Workspace Desktop Edition. Workspace does not currently support the two level role privileges of GAX.
Limitation: In VMWare Horizon environments, Workspace does not support the Windows Media Multimedia Redirection technology (MMR). Administrators should ensure that MMR is not active for Workspace Desktop Edition. Contact your VMWare support to obtain information about the procedure specific to your environment.
In UCS 9 environments, it is not possible to sort interactions by InteractionId or ContactID.
| ID: IW-16318 | Found In: 8.5.136.07 | Fixed In: 8.5.138.04 |
In UCS 9 environments, interaction search results are sorted by lower case before upper case, regardless of the sort order. Fields with no values are always displayed at the end of the sort order.
| ID: IW-16309 | Found In: 8.5.136.07 | Fixed In: |
Internationalization Issues
Information in this section is included for international customers. Release numbers in the Found In and Fixed In fields refer to the English (US) release of Workspace Desktop Edition unless otherwise noted in the issue description.
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