9.0.024.04

CX Contact Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
02/09/21	General			X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• CX Contact

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• CX Contact now supports Enterprise Redis 6 over TLS. (CLOUDCON-12202)
• CX Contact now supports PostgreSQL 12.x, Redis 6.x, and Elasticsearch 7.6. (CLOUDCON-9616)
• CX Contact now supports PostgreSQL 11. (CLOUDCON-12281)
• It is now possible to optionally utilize basic authentication on CX Contact HTTP or HTTPS connections to Elasticsearch. (CLOUDCON-10589)
• The new Disposition Code field has been added to the mandatory Contact Lists fields. (CLOUDCON-4416)
• You can now apply a Dialing Filter to a specific Calling List. A Dialing Filter can be applied to lists in unloaded or in active or running Campaign Groups. (CLOUDCON-7659)
• When creating or editing a schedule you can now select the Time in state (Advanced) condition. This new condition enables you to configure the Set Time interval and state for a specific campaign group. (CLOUDCON-11737)
• It is now possible to use a SSH Private Key (or combined SSH Private Key and Password) authentication methods to access the remote SFTP Server. (CLOUDCON-11590)
• Device Mask is now supported for the Selection (Contacts) rule. It is now possible to define a Selection (Contacts) rule that operates over a Device Mask field. (CLOUDCON-11515)
• The end user can now create a filter using only mobile phone numbers from the input list. (CLOUDCON-11514)
• For SMS outbound campaigns, the list of keywords for help and stop signals has been expanded with the following additional keywords (in any letter case):(CLOUDCON-10410)
  • help: 'aide'
  • stop: 'arret' and 'unsub'

Resolved Issues

This release contains the following resolved issues:

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You can now import a contact list after upgrading from 9.0.022.03 to 9.0.023.04 when NFS4 shared file system is used. Previously, after the upgrade was complete List Builder could have reported an error when importing a contact list. (CLOUDCON-12131)

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A Caller ID number in the Campaign Group Event Record Dashboard can now start with a 0. Previously, a validation error occurred when the Caller ID number started with 0. (CLOUDCON-11809)

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.024.04.