Known Issues and Recommendations
CX Contact
The Known Issues and Recommendations section is a cumulative list for all 9.0.x releases of CX Contact. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.
See also Internationalization Issues.
CX Contact now considers SMS Sender IDs and Email Domains as shared and displays them in the UI for active partitions. Previously, CX Contact did not consider SMS Sender IDs and Email Domains as shared in partitioned environments (not explicitly assigned to any partition) and they were not displayed in the UI, even if an active partition was selected.
| ID: CLOUDCON-13572 | Found In: 9.0.026.03 | Fixed In: 9.0.026.04 |
Disabled Campaign Groups are now displayed in red, with a specific icon in the CX Contact UI.
| ID: CLOUDCON-13342 | Found In: 9.0.026.00 | Fixed In: |
In the CX Contact UI, users can now delete treatments for Fax and Silence call results, after set up.
| ID: CLOUDCON-13087 | Found In: 9.0.024.04 | Fixed In: |
- When Contact List level Dialing Filters are used, Device Escalation definitions for Campaign Group are not taken into account.
| ID: CLOUDCON-11944 | Found In: 9.0.024.00 | Fixed In: |
Internationalization Issues
Information in this section is included for international customers. Release numbers in the Found In and Fixed In fields refer to the English (US) release of CX Contact unless otherwise noted in the issue description.
There are no internationalization issues for this product.