Known Issues and Recommendations

Speech and Text Analytics

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Speech and Text Analytics. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.

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• As part of the installation process, there might be database changes. If you are planning for a fresh installation of the database, it can only be restored from the .bak file packaged in the IP and not through the installer. If you want to migrate your existing database, use the SMUpgrade option. For more information, contact Genesys Customer Care.

Important

After manually installing the database, you should update the database version by running the following script:
update dbo.versionTbl set version= '8.5.512.429' where resource in ('SM', 'SMART') go

• Genesys is not responsible for the data migration from old Elasticsearch to new Elasticsearch.

ID: PRSM-28615

Found In: 8.5.512.28

Fixed In:

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See also Internationalization Issues.