Genesys Web Services:interaction-workspace:email-mandatory-subject

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Published Option

email.mandatory-subject

Default Value: true
Valid Values: true, false, prompt
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31

Specifies whether the subject of an outgoing email must be specified to enable the Send operation:

• false: No control is applied on the content of the subject field.
• true: Email sending cannot be completed until the subject field is not empty. An error message is displayed.
• prompt: If the subject is empty, a confirmation box is displayed to prompt the agent to add a subject or proceed with sending without a subject.

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