8.5.219.14

Workforce Management Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
04/18/22	Update						X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• A new System Information view is added to the main menu of the New UI for Supervisors in WFM Web. This view provides the ability to monitor the health status of WFM Server, WFM Data Aggregator, WFM Builder, and WFM Daemon and displays information about each application in the system, such as the application name, version, current state, state of the main services, and time of the last update. (WFM-35412)

Resolved Issues

This release contains the following resolved issues:

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WFM no longer fails to save or delete a Multi-Site Activity or Activity Group. This issue was introduced in WFM Server 8.5.219.11 version, which unintentionally required yet unreleased WFM database scheme changes. (WFM-35604)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.219.14.