Genesys Web Services:crm-adapter:salesforce-activity-log-mode

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Published Option

salesforce.activity-log.mode

Default Value: search_query
Valid Values: search_query, open_page
Changes Take Effect: When the session is started or restarted.
Introduced: 9.0.000.55

Specifies the Salesforce criterion to associate the Activity Log Task with when the interaction is completed.

• search_query (Salesforce Search): Gplus Adapter associates the Activity Log Task based on the Salesforce search result.
• open_page (Salesforce Open Record): Gplus associates the Activity Log Task with the active record that is open in Salesforce when the interaction is completed.

Draft Option

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