x-server-dbw-debug-level
Specifies whether data written into the persistent queue and IDB is printed to the log. Genesys recommends that you do not change the default setting (0), because printing that data to the log can significantly increase log size and impact system resources.
- Configured in: ICON Application, Options tab, log section
- Default value: 0
- Valid values: 0, 1
- 0—Suppresses printing data to the log.
- 1—Enables printing data to the log.
- Changes take effect: Immediately
x-server-debug-level
Like the x-server-trace-level option, specifies the verbosity with which ICON prints troubleshooting-related logs. ICON supports both option names, but Genesys recommends using the x-server-trace-level option name. For more information, see the description of the x-server-trace-level option (page 151).
x-server-smtp-trace-level
Specifies the verbosity with which ICON logs messages related to its SMTP communications. The value 0 disables troubleshooting-related logging, and the value 3 produces the most detailed logs. Any value you set for this option supersedes the value set for the x-server-trace-level option (see page 151) with regard to data-writing operation messages.
- Configured in: ICON Application, Options tab, log section
- Default value: As specified by the x-server-trace-level option
- Valid values: 0|1|2|3
- Changes take effect: Immediately
x-server-http-trace-level
Specifies the verbosity with which ICON logs messages related to its HTTP communications. The value 0 disables troubleshooting-related logging, and the value 3 produces the most detailed logs. Any value that you set for this option supersedes the value set for the x-server-trace-level option (see page 151) with regard to data-writing operation messages.
- Configured in: ICON Application, Options tab, log section
- Default value: As specified by the x-server-trace-level option
- Valid values: 0|1|2|3
- Changes take effect: Immediately
x-server-gcti-trace-level
Specifies the verbosity with which ICON logs messages related to its CTI communications. Messages can include TEvents that ICON receives from T-Server, including call-related and party-related events, and they can also include reports about CTI transactions. The value 0 disables troubleshooting-related logging, and the value 3 produces the most detailed logs. Any value that you set for this option supersedes the value set for the x-server-trace-level option (see page 151) with regard to CTI communications messages.
- Configured in: ICON Application, Options tab, log section
- Default value: As specified by the x-server-trace-level option
- Valid values: 0|1|2|3
- Changes take effect: Immediately
x-server-dbw-trace-level
Specifies the verbosity with which ICON logs messages related to data-writing operations with the persistent queue and IDB. The value 0 disables troubleshooting-related logging, and the value 3 produces the most detailed logs. Any value that you set for this option supersedes the value set for the x-server-trace-level option (see page 151) with regard to data-writing operation messages.
- Configured in: ICON Application, Options tab, log section
- Default value: As specified by the x-server-trace-level option
- Valid values: 0|1|2|3
- Changes take effect: Immediately
x-server-config-trace-level
Specifies the verbosity with which ICON logs messages related to the configurations of the objects on which it relies. Messages can include configuration information about ICON’s own Application object. The value 0 disables troubleshooting-related logging, and the value 3 produces the most detailed logs. Any value that you set for this option supersedes the value set for the x-server-trace-level option (see page 151) with regard to configuration information messages.
- Configured in: ICON Application, Options tab, log section
- Default value: As specified by the x-server-trace-level option
- Valid values: 0|1|2|3
- Changes take effect: Immediately
x-server-trace-level
Specifies the verbosity with which ICON prints troubleshooting-related logs. This option sets the default value for all troubleshooting-related log options that are unique to ICON. That is, the value that you set for this option applies to the following function-specific options if you do not configure them:
x-conn-debug-open
x-conn-debug-select
x-conn-debug-timers
x-conn-debug-write
x-server-config-trace-level
x-server-dbw-trace-level
x-server-gcti-trace-level
x-server-sip-trace-level
x-server-smtp-trace-level
x-server-http-trace-level
For more information about each function-specific option, see the descriptions starting on page 150.
If you do set a value for any of these function-specific options, and if that value differs from the x-server-trace-level option value, the function-specific option value supersedes the x-server-trace-level option value for log messages related to that particular function.
- Configured in: ICON Application, Options tab, log section
- Default value: 0
- Valid values: 0|1|2|3
- Changes take effect: Immediately
x-print-attached-data
Specifies whether userdata will be printed to the log. Genesys recommends that you do not change the default setting (false), because printing userdata to the log can significantly increase log size and impact system resources.
- Configured in: ICON Application, Options tab, log section
- Default value: false
- Valid values:
- true—Enables printing userdata to the log.
- false—Suppresses printing userdata to the log.
- Changes take effect: Immediately
x-conn-debug-write
Specifies the verbosity with which ICON logs messages related to outgoing information at a transport protocol level. The value 0 disables troubleshooting-related logging, and the value 3 produces the most detailed logs. Any value that you set for this option supersedes the value set for the x-server-trace-level option (see page 151) with regard to outgoing information messages.
- Configured in: ICON Application, Options tab, log section
- Default value: As specified by the x-server-trace-level option
- Valid values: 0|1|2|3
- Changes take effect: Immediately
x-conn-debug-timers
Specifies the verbosity with which ICON logs messages related to triggering connection timers at a transport protocol level. The value 0 disables troubleshooting-related logging, and the value 3 produces the most detailed logs. Any value that you set for this option supersedes the value set for the x-server-trace-level option (see page 151) with regard to connection timer–triggering messages.
- Configured in: ICON Application, Options tab, log section
- Default value: As specified by the x-server-trace-level option
- Valid values: 0|1|2|3
- Changes take effect: Immediately
x-conn-debug-select
Specifies the verbosity with which ICON logs messages related to incoming information at a transport protocol level. This option may significantly increase log volume. The value 0 disables troubleshooting-related logging, and the value 3 produces the most detailed logs. Any value that you set for this option supersedes the value set for the x-server-trace-level option (see page 151) with regard to incoming information messages.
- Configured in: ICON Application, Options tab, log section
- Default value: As specified by the x-server-trace-level option
- Valid values: 0|1|2|3
- Changes take effect: Immediately
x-conn-debug-open
Specifies the verbosity with which ICON logs messages related to network connections and disconnections at a transport protocol level. The value 0 disables troubleshooting-related logging, and the value 3 produces the most detailed logs. Any value that you set for this option supersedes the value set for the x-server-trace-level option (see page 151) with regard to network connection messages.
- Configured in: ICON Application, Options tab, log section
- Default value: As specified by the x-server-trace-level option
- Valid values: 0|1|2|3
- Changes take effect: Immediately
Configuration Options
This chapter describes the configuration options that you can set for effective operation of your Interaction Concentrator (ICON) Application object. It contains the following sections, one for each Application object for which you must set options.
This section describes the options that you define on the Options tab of your Interaction Concentrator (ICON) Application object. You do not have to configure any options in order to start Interaction Concentrator. However, the available Configuration options can greatly affect the performance and effectiveness of your Interaction Concentrator application. Review the information about all of the configuration options for the ICON Application object in order to identify and configure the settings that are appropriate to your environment. Configuration Server recognizes the following sections for ICON Application objects:
For ease of reference, the options in this section are grouped by area of functionality (presented in alphabetical order) as follows:
[+] Agent login session metrics
[+] Agent login session
[+] Attached data
[+] Custom dispatcher
[+] Database writing
[+] High Availability
[+] HTTP Connection
[+] ICON Role
[+] IDB
[+] In-memory queue
[+] Multimedia
[+] Operational memory
[+] Outbound metrics
[+] Partitioning
[+] Persistent queue
[+] Scenario recognition
[+] Synchronization
[+] Virtual Queue
In addition to the log options that are common to all Genesys Server applications, and that are described in the Framework Configuration Options Reference Manual, Interaction Concentrator supports a number of unique log options that can help you troubleshoot various scenarios when you deploy ICON and test its functionality in your environment. Use the log section on the Options tab to set all of the Interaction Concentrator log options. The meaning of the log options valid values are as follows:
- 0—No troubleshooting-related logging
- 1—Logging of errors only
- 2—Detailed troubleshooting-related logging
- 3—Full details in troubleshooting-related logging
x-conn-debug-select Option
x-conn-debug-timers Option
x-conn-debug-write Option
x-print-attached-data Option
x-server-trace-level Option
x-server-config-trace-level Option
x-server-dbw-trace-level Option
x-server-gcti-trace-level Option
x-server-http-trace-level Option
x-server-smtp-trace-level Option
x-server-debug-level Option
x-server-dbw-debug-level Option