Interaction Concentrator
What is Interaction Concentrator?
Interaction Concentrator is a part of Genesys Reporting and Analytics offering. The server application, called Interaction Concentrator (or ICON), uses the Interaction Database (or IDB) to store detailed reporting data from various sources in a contact center empowered with Genesys software. Downstream reporting systems can access Interaction Concentrator data in near-real time.
Current documentation set for Interaction Concentrator 8.1.
Interaction Concentrator 8.1 Deployment Guide
Use this downloadable PDF to deploy Interaction Concentrator and enable it's features.
Interaction Concentrator 8.1 User's Guide
Use this downloadable PDF to learn about Interaction Concentrator functionality.
Interaction Concentrator 8.1 Physical Data Model for an Oracle Database
Use this downloadable PDF to learn about Interaction Concentrator's database schema with table and field descriptions for an Oracle IDB.
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Interaction Concentrator 8.1 Physical Data Model for a Microsoft SQL Database
Use this downloadable PDF to learn about Interaction Concentrator's database schema with table and field descriptions for a Microsoft SQL IDB.
[[File:Book1_48pixel.png | middle | link=placeholder
Interaction Concentrator 8.1 Physical Data Model for a DB2 Database
Use this downloadable PDF to learn about Interaction Concentrator's database schema with table and field descriptions for a DB2 IDB.
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Interaction Concentrator 8.1 Database Size Estimator
Use this downloadable spreadsheet to help you estimate the size of your IDB when you are planning your deployment.
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Current documentation set for Interaction Concentrator 8.0.
Interaction Concentrator 8.0 Deployment Guide
Use this downloadable PDF to deploy Interaction Concentrator and enable it's features.
[[File:Book1_48pixel.png | middle | link=placeholder
Interaction Concentrator 8.0 User's Guide
Use this downloadable PDF to learn about Interaction Concentrator functionality, including IDB architecture, models used in Interaction Concentrator, attached data processing, available stored procedures, and integration with other Genesys products.
[[File:Book1_48pixel.png | middle | link=placeholder
Interaction Concentrator 8.0 Physical Data Model for an Oracle Database
Use this downloadable PDF to learn about Interaction Concentrator's database schema with table and field descriptions for an Oracle IDB.
[[File:Book1_48pixel.png | middle | link=placeholder
Interaction Concentrator 8.0 Physical Data Model for a Microsoft SQL Database
Use this downloadable PDF to learn about Interaction Concentrator's database schema with table and field descriptions for a Microsoft SQL IDB.
[[File:Book1_48pixel.png | middle | link=placeholder
Interaction Concentrator 8.0 Physical Data Model for a DB2 Database
Use this downloadable PDF to learn about Interaction Concentrator's database schema with table and field descriptions for a DB2 IDB.
[[File:Book1_48pixel.png | middle | link=placeholder
Interaction Concentrator 8.0 Database Size Estimator
Use this downloadable spreadsheet to help you estimate the size of your IDB when you are planning your deployment.
[[File:Book1_48pixel.png | middle | link=placeholder