WFM Server:ScheduleService:AgentScheduleRollback

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Published Option

AgentScheduleRollback

Default Value: 1
Valid Values: 0, 1, 2
Changes Take Effect: Immediately
Introduced: 8.5.220.15

Specifies whether or not an agent can roll back their schedule changes. The possible values are:

• 0 - The agents are not allowed to roll back approved schedule changes.
• 1 - The agents are allowed to roll back their schedule changes.
• 2 - The agents are allowed to roll back their schedule changes except for the approved overtime.

Important

This option is not included in the template by default. You must create it yourself. For instructions about how to create new options, see Creating New Configuration Sections and Options.

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