Sizing

This article describes the sizing requirements for your contact center based on the number of agents using Genesys.

Sizing recommendations for standard deployment

Standard hardware requirement is as follows:

• 4CPU, 16GB RAM, 32GB HDD for Standard GWS VM.
• One VM for API (no WWE) + Platform service – can handle 1000 concurrent agents, login rate 1 agent/sec, transactions not limited factor.
• For small non-production lab deployments with less than 10 concurrent agents, databases may be deployed on the same VM or host.

Sizing recommendations based on concurrent agents usage

The following table provides hardware sizing information based on the number of concurrent agents' usage.

Contact Center Size	Hardware Sizing for HA	Service Description
Small (<=1000 concurrent agents)	1+1 GWS VMs (or 1 single GWS VM for non-HA deployments)	GWS API Service, Service serving API requests, Statistics Indexing, Configuration Indexing Platform Service
Medium (<=5000 concurrent agents)	1+1 GWS VMs	GWS API Service, Statistics Indexing, Configuration Indexing Platform Service
	N+1 GWS VMs (1 VM per 1000 concurrent agents)	GWS API Service, Service serving API requests Platform Service
	Optional: 1 Load Balancer	Agent Desktop (static UI content, either installed or cached)
Large (>5000 concurrent agents)	1+1 GWS VMs	GWS API Service, Statistics Indexing
	1+1 GWS VMs	GWS API Service, Configuration Indexing
	N+1 GWS VMs (1 VM per 1000 concurrent agents)	GWS API Service serving just API requests
	K+1 GWS VMs	Platform Service
	1 Load Balancer	Agent Desktop (static UI content, either installed or cached)