Sizing

This article describes the sizing requirements for your contact center based on the number of agents using Genesys.

Sizing recommendations for standard deployment

Standard hardware requirement is as follows:

• 4CPU, 16GB RAM, 32GB HDD for Standard GWS VM.
• One VM for API (no WWE) + Platform service – can handle 1000 concurrent agents, login rate 1 agent/sec, transactions not limited factor.
• For small non-production lab deployments with less than 10 concurrent agents, databases may be deployed on the same VM or host.

Sizing recommendations based on concurrent agents usage

The following table provides hardware sizing information for each Data Center based on the number of concurrent agents' usage.

Contact Center Size	Hardware Sizing for HA	Service Description
Small (<=1000 concurrent agents)	1+1 GWS VMs (or 1 single GWS VM for non-HA deployments)	GWS API Service API processing Statistics Indexing Config Indexing WWE Static Content GWS Platform Service
Medium (<=5000 concurrent agents)	1+1 GWS VMs	GWS API Service Statistics Indexing Config Indexing GWS Platform Service
	N+1 GWS VMs (1 VM per 1000 concurrent agents)	GWS API Service API processing WWE Static Content GWS Platform Service
	Optional: 1 Load Balancer	WWE Static Content
Large (>5000 concurrent agents)	1+1 GWS VMs	GWS API Service Statistics Indexing
	1+1 GWS VMs	GWS API Service Config Indexing
	N+1 GWS VMs (1 VM per 1000 concurrent agents)	GWS API Service API processing
	K+1 GWS VMs	GWS Platform Service
	1 Load Balancer	WWE Static Content