Deploying Outbound Contact eXpert

Follow the below steps to deploy Outbound Contact eXpert:

1. Deploy

   $ sudo rpm -i ./ocx-8.6.003.01-1.x86_64.rpm

2. Edit the OCX configuration Yaml file in the following path:

   /opt/genesys/ocx

   $ nano /opt/genesys/ocx/config_ocx.yaml

3. Start OCX:

   $ systemctl start genesys-ocx

4. Check the OCX deployment status using the following command:

   Short status:

   $ sudo genesys-ocx status

   Extended status:

   $ systemctl status genesys-ocx

5. Add OCX to auto-start:

   $ systemctl enable genesys-ocx

6. Restart OCS:

   $ sudo genesys-ocx restart

   Or

   $ systemctl restart genesys-ocx

Important

• After OCX is deployed, access the user interface using a supported browser with the url - http://<hostname>:<port>/ocx/ui
• Where hostname is the DNS name or IP address of the host where OCX was installed
• Where port is OCX configured listener port, 3000 by default
• OCX health and version info can be viewed at OCX UI Main Menu/About (“?” icon in the top right section of the screen)